Up to 50% off sunglasses
FREE SHIPPING ON ALL U.S.

FAQ

1. Where do you ship from?

All orders ship from our location in Melbourne, Florida (ZIP 32901).

2. How long does shipping take?

  • Standard: 3–7 business days

  • Expedited: 2–4 business days

  • Express: 1–2 business days

Processing time is usually 1–2 business days before shipping.

3. Do you ship internationally?

At this time, we ship within the USA only.

4. How can I track my order?

Once your order ships, you will receive an email with a tracking number. Tracking updates may take up to 24 hours to appear.

5. What is your return policy?

We offer 30-day returns for items in new, unused condition.
For full details, see our Return & Refund Policy.

To start a return, email us at contact@Lookvy.store.

6. What if my sunglasses arrive damaged or incorrect?

If your item arrives damaged, defective, or the wrong product, contact us within 7 days with photos.
We’ll replace it or issue a refund.

7. What if my package shows delivered but isn’t there?

Start by checking with neighbors, building management, or your local mail area.
If you still can’t find it, contact the carrier and email us within 3 days at contact@Lookvy.store so we can help investigate.

8. Do you offer exchanges?

Yes. You can exchange for a different style or color by:

  1. Returning your original item, and

  2. Placing a new order

Or email us if you prefer a direct exchange, depending on availability.

9. How do I contact customer support?

Email us anytime at contact@Lookvy.store.
We usually respond within 24–48 hours on business days.

10. Are your sunglasses high quality?

We curate frames for durability, comfort, and lens clarity. Each style is chosen to balance everyday practicality with standout design.

11. Do you offer warranties?

Manufacturing issues may be covered by a limited warranty depending on the style.
Email us with your order number and photos, and we’ll help with next steps.

12. Can I change or cancel an order?

You can change or cancel your order before it ships.
Once the order is processed or shipped, modifications are no longer possible.
Contact us quickly at contact@Lookvy.store.